Our warehouses are located in Toronto, Canada. For Velowave brand products, domestic in-stock items will be shipped within 5–7 business days, while international in-stock items will be shipped within 7–15 business days; for pre-order items, please refer to the product page for the specific shipping timeline. You can also check our return and warranty policy for more after-sale details.
Shipping Info
SHIPPING METHOD:
We provide ebike shipping via UPS delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 5-10 business days for delivery, depending on UPS.
Additional shipping charges may apply to certain remote areas. Please contact our customer service for details. The final cost is subject to the official confirmation provided by our support team.
| Destination | Shipping Method | Shipping Time | Cost |
| Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan | Standard Shipping |
Ship from domestic warehouse: 5-7 business days Ship from overseas warehouse: 3-9 business days |
E-Bikes: Free |
|
Accessories & Parts: Cost $8, FREE shipping on orders over $120 |
|||
| Nunavut, Northwest Territories, Yukon | No Delivery | ||
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
VELOWAVE WAREHOUSE:
Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.
TRACK YOUR ORDER:
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.